Concierge Level Support

You can choose between different approaches to compliance

  • Software Only or
  • Software plus Concierge Support

  • ComplyPRO eXpress is a self service subscription that provides everything you need to bring your organization into compliance. If you are comfortable with software and can follow the instructions the rest is done by the system. On the other hand if you wish to have the use of a personal Compliance Assistant you can take advantage of our Concierge Service and add this valuable service to the basic package.

  • Concierge Service added to a basic ComplyPRO eXpress subscription appeals to employers who want to outsource the entire compliance process to us. An analyst is assigned and the employer uses the Portal to track compliance activity and enter employee data. While this approach costs slightly more than Self Service, it suits employers who do not wish to train staff to learn compliance or do not have the available resources internally and wish to dedicate their resources to other issues.

    Which model is best for your organization?

      If your major concern is compliance and you do not wish to learn the requirements or lack the time, then the ComplyPRO eXpress with Concierge service at $50 a month is for you. Imagine Concierge Service for less than $3 per day!
      If your major concern is cost, ComplyPRO eXpress the self service subscription, at less than $1 per day can save you about $360 per year. And if you buy the self service product and then wish to upgrade you can do this at any time and begin paying the $50 per month fee.

      What do you need to do for self service? Self Service requires the ability to answer some questions about your company and then adding employee data. The process is simple You can actually use the Full release of the software and determine if it will suit your needs. If for any reason at all you are not satisfied, all of your money will be refunded in full. NO questions asked.


    Software Only vs. Software plus Concierge Support

    Feature


    PRO eXpress

    Software Only

    PRO eXpress

    Software and Concierge

    Comment


    Service Model

    Web Based Software Yes Yes No Software Install is necessary
    Business Analyst managing process No Yes With Concierge Support a Trained Analyst is assigned to your case. Software is supported only by email and callback service.

    Compliance Requirement

    Cafeteria Plan Design Yes Yes
    Section 125 Plan Document Preparation Yes Yes
    Section 125 Adoption Agreement Yes Yes
    Connector Terms and Conditions Yes Yes
    Detailed Compliance Plan Yes Yes
    Plan Announcement for Employees Yes Yes
    HIRD Form Kit for Employee Yes Yes

    Both Products are designed to provide complete compliance so they both provide all of the materials required by The Massachusetts Health Care Reform bill (Chapter 58 of the Acts of 2006).

    Receipt, Scanning and Online Storage (3 yrs)of EE HIRD Yes Yes
    Register Company with Mass Connector Yes Yes
    Provide Eligibility Feed to Mass Connector Yes Yes
    Prepare and execute EE materials for Annual Cafeteria Plan Open enrollment Yes Yes
    Accept Section 125 enrollments during the Plan Year Yes Yes
    Advise on Fair Share and Free Rider surcharge Calculations Yes Yes
    Assist employer in providing Payroll deduction information to the Connector Yes Yes

    Support Provided

    Direct Support Provided by a dedicated Analyst via telephone, email and personal visit. No Yes As you can see the major difference between the Software ONLY approach and the Software plus Concierge Support is that with the Concierge approach an analyst is dedicated to your case and is available for general advice and support. The cost for this support is $360 more per year.
    Support provided primarily via email Yes No With the software approach the support is provided by email and a callback facility. If you feel you do not need a lot of support this model is for you and can save you $300 per year.

    Cost

    Monthly Subscription Fee $20 $50
    Alternative Annual Subscription Fee $195 $490
    Cost per Employee Kit Mailed $25 $25


    Both models use the same Complete Comply Platform

    You have access to the same world class technology; including the Employee Communications publishing platform where you never have to see or handle a HIRD form. All forms are printed in our facility, mailed to each employee with a post paid return envelope and when received are scanned and stored with the employees record.